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FAQs list

My email activation link doesn't work - What should I do?

The email activation link is sent within an email to customers who register for the first time to verify that the email address is valid.

Normally when opening the email and clicking on the activation hyperlink the users account is activated and  'Your Orders' page on the Primary Heads Paperwork site opens so customers can continue downloading the order.

However if when clicking on the hyperlink within the email we send you nothing seems to happen and the 'Your Orders' page from Primary Heads Paperwork does not open do not worry!

By clicking on the actiation link your account is verified however due to the settings on your computer the 'Your Orders' page may be blocked or not open.

Simply go to the Primary Heads Paperwork site and log on as an existing customer using your username and password and the 'Your Orders' page will open for you to continue downloading your order.


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