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FAQs list

My Username is not accepted when I log in - What should I do?

Usernames need to be unique to your self. Registration will not succeed if the username has already been used by another customer.

Usernames such as 'Head' or 'Headteacher' have already been taken therefore it is best to choose a personalised username which is unlikely to have been used by someone else.

If when registering for the first time your username is not accepted simply re-register using a different username until it is accepted.


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